la Quinta Golf & Spa

This summer I stayed at The La Quinta Resort for 10 days. It was a family holiday and some friends had recommended this hotel. To be honest it was a mixed experience.
The La Quinta resort is part of the Melia hotel group and I have for several years been a Melia Gold member. Therefore I use the Melia Reward benefits on a regular basis.
This year there have been a lot of changes in the reward program, which unfortunately not have been communicated to the costumers, including me.

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First Impression:

The hotel has a traditionally Spanish decor style and there is a very country fell to it. Keep in mind this is a Golf HotelThe buildings are quite impressive and the surrounds are beautiful. Not our usual choice but we wanted to try something new.

Pre arrival communication /Booking
I booked over the phone as we needed two double rooms close to each other to keep an eye on the teenagers. The agent was very helpful and we agreed that I should just book a regular double room because as a gold member you automatically get and upgrade. My confirmation e-mail came straight after and it was a smooth process.

Arrival – check in
After waiting in line for a while we checked-in. I was asked if I was a reward member as there were new rules and got a little voucher with information.
Basically it said no upgrade unless a platinum member. I was quite disappointed with this but the rooms were big anyway and connecting as promised.
Our car was taken very nicely care of and put in a parking spot.

The hotel staff
Generally the hotel staff was very polite but with a untypical Spanish arrogance except for a few people, and the general info about the hotel and surrounding were few and as I asked about the restaurant bars etc. I got very short and incomplete answersI wouldn´t say I didn´t feel welcome but I would say I felt I was being a difficult costumer by asking about these things.
On the voucher given to me on arrival there was a 2 for 1 breakfast offer, which I booked in the receptionI was called to the reception 3 times to discuss this, as nobody seemed to know how to work with these new benefits in the reward program.

Wi-Fi
Free Wi-Fi in the rooms, and all public areas and the information about this was given on check-in
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THE ROOM

Welcome amenity: Nothing at all, which is rare as a Gold Melia member

The bed: Big and comfortable and with a good selection of pillows and a nice duvet.

The closet: Very big and lots of room for clothes (This is a golf hotel so I assume they are used to people with a lot of gear).

IPhone charger:
None

Bathrobe/slippers
Yes and both very comfortable

Water:
No water only in the minibar

Magazine selection:
A nice little selection of Magazines

Minibar:
A small selection of soft drinks and chocolate. No alcohol??

Bathroom:
Very big and with a good selection of towels all in the right sizesTraditional Spanish design

Toiletries:
Nothing impressive the shampoo was ok but the conditioner could deal with my hair. Body shampoo also just ok

Amenity kit:
Very good and got changed with supplies everyday

Hairdryer:
Very good and powerful
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PUBLIC AREAS

Breakfast:
Quite a selection of everything you desire. Bread, eggs (all kinds on demand), cold cuts, fresh fruits and yogurts.

Bar/ Pool bar:
The hotel bar was quite big with a nice decor but the inside area is quite big and no one is there. As there was a lack of alcohol in my room I went down and got my glass of Rosé and took it back to the room to have some company

Restaurant:
The Mediterranean restaurant is very nice and have a lot of delicious dishes on the menu. Its very well presented and the tastes are great,

The Japanese restaurant was a disappointment. Apparently it used to be the place to eat Japanese in that area, but everything went wrong the evening of our visit. From the edamame beans to the sushi, as there was no sushi rice ready!!!


Spa:
The spa facilities were very nice and the staff very helpful. I did have a manicure and pedicure and was planning to come back for a massage

Fitness rom:
Well equipped with a good temperature and as a Birmingham City Football team was training in there everyday 😉

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The Pool:
Large and great temperature and very quiet as there wasn´t a lot of people. Maybe they were playing golf?

Location:
La Quinta is located in the hills behind San Pedro Alecantra and the area is beautiful for a summer holiday with a family that doesn´t play golf I wouldn´t recommend it. The drive to Puerto Banus or Marbella is 10 and 15 minutes so a car is a must.

Cost:
The price per rooms 250 if you are a Melia Reward member (you can sign up with no cost and use the benefits straight away). The Marbella area is quite expensive so the cost is reasonable especially compared to the hotels by the sea.
Check Out:
I asked for the room bills late in the evening the day before departure and I saw they didn’t give me the breakfast discount as promised I went down to correct the mistake and the promised to have it fixed before next morning which didn´t happen so unfortunately the check out took nearly half an hour

Other comments:
There was a lot of small thing on this holiday that disappointed me especially as I’m used to things running smoothly and I had a conversation with the hotel manager and she wrote down all my thoughts. They gave us a Bali bed by the pool and a bottle of champagne during the day and in the evening there was a bottle of wine and some snacks waiting in our hotel room.

Will I be back?
Honestly I don’t think so but most of all because I want to stay closer to the sea on a summer holiday.

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